Returns & Right of Withdrawal

At Rose Sanctuary your satisfaction is our utmost priority. We are here to help with any concerns you may have!

If You Are Not Satisfied With Your Order

You can return a product within 14 days of receiving it. Simply email us at rosesanctuaryeu@gmail.com with:

• your order number,
• the product you wish to return,
• the reason for the return,
• (optional) phone number if you wish us to contact you via phone.

Please note that you are responsible for any return costs that may apply.

All returned items must be in their original, unopened packaging. Unfortunately, we cannot accept returns for tarot and oracle decks if their plastic wrapping has been removed, or if the product has been damaged after delivery in a way that affects its resale value.

Once we receive the product and confirm that it is in acceptable condition, we will notify you via email (and phone if you have provided a phone number) that your return has been accepted. Afterward, we will issue a refund using the same payment method you used for the purchase.

Hand-crafted poems are classified as custom-made products and are exempt from the 14-day right of withdrawal.

Return A Damaged Order

If you encounter a problem with your package, please inspect it and notify us within 3 days from receiving it. Send an email to rosesanctuaryeu@gmail.com with:

• your order number,
• photographs showing the damage to the package and its contents,
• (optional) phone number if you wish to be contacted via phone.

We will respond promptly with a solution for you.

Address Changes

If you’ve entered the wrong address when placing your order or your address changes during a preorder period, please email us at rosesanctuaryeu@gmail.com as soon as possible. We’ll do our best to update it in case the package has not been already shipped.

If your package is returned due to an incorrect address, unpaid customs fees, or not being collected from the post office, we’ll refund the product cost only. Shipping fees (both ways) are non-refundable. If you’d like the order resent, you’ll need to cover new shipping charges.

Shipping rates are calculated automatically based on total weight. For that reason, we’re unable to combine multiple orders into a single flat-rate shipment.

Cancellations

To request a cancellation, contact us within 12 hours of placing your order by emailing rosesanctuaryeu@gmail.com.

Please note that preorders are not eligible for cancellation.